Delivery & Return
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Delivery Options Overview
SOULREPLICAS offers the ideal mode of transport. Depending on the country, reliable and specially trained freight forwarders are available. In addition, on this page you will find an overview of some of the available modes of transport.
Depending on the country, shipping times vary.
- Hong Kong will be delivered to you within 1-3 days after shipment, holidays will be postponed.
- Taiwan, Japan, Philippines, Malaysia will be delivered to you within 3-5 days after shipment, holidays will be postponed.
- USA, Canada and other European and American countries about 9-15 days after delivery to your hands, holiday postponement
1.Order Products,Contact customer service to confirm your order
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Deliver to your door or pick up your order at a pick-up point
Type of transport
Delivered by SF in Hong Kong, available for pick up from the counter.
Taiwan Black Cat Express Delivery to your home
Taiwan can collect goods at 7-11
Delivering with Sagawa Express in Japan
Delivery with J&T Express in the Philippines
Delivery with ninja van express in Malaysia
DHL, FedEx, UPS and other couriers are used for delivery in the USA and other countries.
Any other transportation channel, we guarantee the fastest possible delivery of the goods
Exchange or Return of Goods
If the product is of good quality, the buyer has the right to contact customer service within 30 days to make a return and exchange request.
In order to retain the right to terminate the contract, the consumer is required to supervise that the product remains in its original condition. The Customer is not deprived of the opportunity to terminate the contract if the product is destroyed, damaged or damaged through no fault of the Customer. If the value of the product is reduced as a result of unpacking it or checking its functionality, this does not mean that the consumer cannot claim a refund.
Returns will not be accepted if the product is damaged in one part:
Clothing worn next to the skin will not be accepted for return
Returns can be made if they do not affect secondary sales.
FAQs
Support cash on delivery in Southeast Asia
Europe and the United States can use PayPal, Wise, Remitly, bank, credit card, Google Pay, Apple Pay
Depending on the country, shipping times vary.
- Hong Kong will be delivered to you within 1-3 days after shipment, holidays will be postponed.
- Taiwan, Japan, Philippines, Malaysia will be delivered to you within 3-5 days after shipment, holidays will be postponed.
- USA, Canada and other European and American countries about 9-15 days after delivery to your hands, holiday postponement
We use SF for delivery in Hong Kong, and support pick up at self-service counters.
We support 7-11 for pickup and payment, you can fill in the shop name and shop number in the detailed address column at the checkout, and we also support home delivery.
Please contact our customer service and we will send you the photos of the pre-shipment inspection for confirmation.
We will refund or exchange the product if it does not affect the second sale.
If your item has not been sent out yet, you can still contact us to change your address. However, once your parcel has been shipped, you can redirect it on the tracking page. If you are unable to resolve this on your own, please feel free to contact us.
Please contact our support team with the model number or picture of the product you are interested in and we will provide you with a quote!
We offer a 30-day return policy from the date of purchase. Please contact our customer service staff to provide detailed information about the product and its problem. Any additional information (such as pictures or videos) will help us provide an effective solution.
Please contact our customer service with pictures of the parcel so that we can initiate an investigation and resolve the issue promptly. If it is confirmed that something is missing or lost, we will resend the items as soon as possible.
The package is confidentially packed, no one knows what is inside, please do not worry about your privacy being leaked
